Reference

Privacy Policy

We collect and process account information when you register, deposit through bKash, Nagad or Rocket, and place bets on our platform.

Account registration dataPayment transaction recordsAccount activity logsLive casino and slots
Bencal Bet Privacy Policy
DATA PRACTICES

How We Protect Your Information

We apply technical and organizational safeguards to protect account data from unauthorized access, including encrypted connections for all transactions and access controls that limit who can view your personal information. Your bKash, Nagad and Rocket payment details are handled by those processors directly and we do not store your wallet PIN or full account credentials on our servers.

Secure Connections All data transmitted between your device and our servers travels over encrypted connections. When you log in or make a deposit, that information is protected from interception by encryption protocols that secure the communication channel.
Cookie Use We use cookies to keep you logged in across sessions, remember your language preference, and analyze how visitors use the site so we can improve navigation and performance. You can disable cookies in your browser settings, though this may affect account functionality.
Data Retention We retain account and transaction data for as long as your account remains active and for the period required by financial record-keeping obligations after you close your account. You can request account closure and data deletion through support channels listed on this page.
Your Rights You have the right to request a copy of your account data, ask us to correct inaccurate information, or request deletion of your account subject to legal retention requirements. Contact our support team with your request and we will verify your identity before processing it.
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your account data, or need to update information we hold, contact us through any of the channels below. Our team handles privacy requests during support hours and aims to respond within a reasonable timeframe.

Team online

Live Chat

Open the chat widget in your account dashboard to speak with our support team about data access requests, account information updates, or privacy questions. Available during active support hours for Bangladesh visitors.

Email Support

Send your privacy request or data deletion inquiry to the support email address listed in your account settings. Include your registered mobile number or username so we can verify your identity before processing the request.

Account Settings

Log in to your account and visit the settings page to review the personal information we hold, update your mobile number or email address, and manage communication preferences for promotional messages and account notifications.

Common Privacy Questions

We collect your mobile number, email address, username, and the password you create. When you make your first deposit via bKash, Nagad or Rocket, we log the transaction details to credit your account balance and maintain a record for withdrawal verification.

We share transaction data with bKash, Nagad and Rocket payment processors to complete your deposits and withdrawals. We do not sell your personal information to marketing companies or unrelated third parties. Service providers who help us operate the platform access data under confidentiality agreements.

We retain account and transaction records for the period required by financial record-keeping obligations. If you request account deletion, we will close your account and remove personal information subject to legal retention requirements for past transactions and regulatory compliance.

Yes. Contact our support team through live chat or email with your username and registered mobile number. We will verify your identity and provide a copy of your account data within a reasonable timeframe after confirming the request came from you.

Log in to your account, go to the settings page, and update your contact information there. You may need to verify the new mobile number or email address before the change takes effect to ensure account security and prevent unauthorized changes.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to understand how visitors navigate the site. You can disable cookies in your browser settings, but some account features may not work properly without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.